Terms and Conditions

Statement (U.S.) Effective January 1, 2003

Quotes/Prices

All prices are listed in U.S. Dollars and do not include sales tax or shipping.  Prices and specifications are subject to change at any time without notice.  Please call for confirmation of all quotes after 30 days from date of issue.  Special volume pricing discounts are available to qualified customers.

Terms of payment

U.S.A.

Pre-payment, C.O.D., A.C.H., American Express, Discover, Visa, Mastercard.

International

Interbank Wire Transfer, Money Order, Certified Check, American Express, Discover, Visa, Mastercard.

Credit Card/Wire Transfers may be subject to a service charge. Checks returned for any reason are subject to a service charge. Open Terms may be arranged for qualified accounts upon approval. Purchase Orders are required for all purchases.

Custom Products

Custom products and special order items require a minimum 25% deposit.   All custom product sales are final and cannot be returned for credit. FACTORY CONFIGURED PRODUCTS Factory configured products may be returned for credit within 30 days of shipment, and are subject to a 35% re-stocking charge if unopened, and an additional $250 (USD) if returned opened.

Cancellations

Purchase Orders cannot be cancelled except with our consent.  Cancellations are subject to a possible service charge.  Cancellations of custom orders and/or special items may be subject to forfeiture of deposit.

Shipping

F.O.B. Origin. Brea, California.  All orders shipped via "best" shipping method (i.e. UPS Ground or equivalent) unless shipping method is specified by customer or unless shipment requires special handling.  All standard orders are billed Prepay & Add unless specified otherwise.  Designated truck line shipments are shipped Freight Collect.  Please specify shipping method on all purchase orders. Shipping weights indicated in product literature are approximate and subject to change.

Delivery

 All efforts are made to ship orders as specified on purchase orders.  Please specify desired delivery date on all purchase orders.  The majority of stock items ship within 24 hours of receipt of the order.  Urgent "rush" shipments are subject to additional handling charges.  One (1) drop shipment is allowed per purchase order, subject to approval. ALTINEX is not responsible for shipping delays or delivery failure.

Backorders

Partial orders are shipped as soon as product is available unless purchase order or customer specifies otherwise.

Returns

All returns require pre-approval; please contact ALTINEX for a Return Authorization (RA) number. All returns must be shipped freight prepaid. Items returned for credit are subject to a re-stocking charge. All standard cables returned within 30 days from purchase date have 15% restocking charge. Cables can not be returned for credit after 30 days from purchase. Open product may not be returned for credit after 90 days from purchase. Factory configured products may be returned for credit within 30 days of shipment, and are subject to a 35% re-stocking charge if unopened, and an additional $250 charge if they have been opened. All custom product orders and cable orders are final, and are not returnable for credit. Only items returned in original condition may be accepted. Return Authorization numbers are valid for 2 weeks (4 weeks for repairs) from the date of issue.